Customer Service

Shipping & Delivery *

Please note that our shipping partner continues to deal with extraordinary delays due to the COVID pandemic and your order could take up to 14 days to arrive. Please know we are committed to providing you the fastest service possible and our web store is still open 24/7.

If you have any questions or concerns, please feel free to contact us at Our web team will be happy to help you!

Thank you very much for your understanding and patience.

  • Elements Inc. ships exclusively within Canada. Most orders will be processed within 2-5 business days (Canadian holidays excluded).
  • We ship UPS Ground and offer FREE Shipping on all orders over $100. When UPS is closed for a Canadian Holiday, Elements Inc. will ship within 2 business days after the Holiday.
  • You will receive an email with a tracking number and can track your orders at
  • For your protection, we do an address verification and will cross reference the billing address of your order and the billing address of your credit card. Typically this is your home address.

* To reduce our impact on the environment your order may be shipped in a recycled box.

 Note: Elements Inc. must collect the applicable provincial and federal taxes according to where the item will be shipped at the time of processing.


British Columbia BC 5%  7%
Alberta AB 5%  
Saskatchewan SK 5%  
Manitoba MB 5%  
Ontario ON 13%  
Quebec QC 5%  
New Brunswick NB 13%  
Nova Scotia NS 15%  
Prince Edward Island PE 14%  
Newfoundland NL 13%  
Northwest Territories NT 5%  
Yukon YT 5%  
Nunavut NU 5%  


Ironclad Warranty

Patagonia Calgary | Banff | Victoria is Western Canada's premier service center for Patagonia warranties, honouring Patagonia's Ironclad Guarantee. Click for information on Returns, Exchanges and Repair.


All prices are in Canadian dollars. We accept Visa or Mastercard as forms of payment.

Terms and Conditions

By accessing our website, you, the user, agree to the terms and conditions we set out here. These terms and conditions may change at our discretion any time and without notice. All orders and purchases made through this site are also governed by these terms and conditions.

Use of and orders placed on this website are governed by the laws and the courts of the province of Alberta, and by the applicable laws of Canada. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.

We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars, and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

We will make our best effort to ship all products to you within 2-5 days of the placement of your order at the quoted shipping cost; We will notify you if items in your order are out of stock, and give you the option to cancel if your items cannot be delivered within a reasonable time; We are not responsible for delivery delays beyond our control. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.

Refunds & Exchanges

If you need to return an item, or want to exchange for something else like a different size or a different colour, please email us at so we can verify the availability and hold the item for you. If you are requesting a refund we will notify you when we have received the returned item and the refund has been processed. Please note that customers are responsible for the return shipping charges of items sent back for Refunds or Exchanges.

Remember to include your Return Form with any item shipped back to us. Download here.

Review Guidelines

We Value Your Feedback!

When writing your review, please adhere to the following guidelines:

  • Focus on the product and your individual experience using it
  • Provide details about why you liked or disliked a product
  • We reserve the right to not post your review if it contains any of the following types of content or violates other guidelines:
  • Obscenities, discriminatory language, or other language not suitable for a public forum
  • Advertisements, “spam” content, or references to other products, offers, or websites
  • Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
  • Critical or spiteful comments on other reviews posted on the page or their authors

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.