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Customer Service
Shipping & Delivery *
Thank you very much for your understanding and patience.
- Elements Inc. ships exclusively within Canada. Most orders will be processed within 2-5 business days (Canadian holidays excluded).
- We ship Canada Post and offer FREE Shipping on all orders over $100. When Canada Post is closed for a Canadian Holiday, Elements Inc. will ship within 2 business days after the Holiday.
- You will receive an email with a tracking number and can track your orders at www.canadapost.ca
- For your protection, we do an address verification and will cross reference the billing address of your order and the billing address of your credit card. Typically this is your home address.
* To reduce our impact on the environment your order may be shipped in a recycled box.
If you have any questions or concerns, please feel free to contact us at orders@elementsinc.ca Our web team will be happy to help you!
Note: Elements Inc. must collect the applicable provincial and federal taxes according to where the item will be shipped at the time of processing.
| GST/HST | PST | ||
| British Columbia | BC | 5% | 7% |
| Alberta | AB | 5% | |
| Saskatchewan | SK | 5% | |
| Manitoba | MB | 5% | |
| Ontario | ON | 13% | |
| Quebec | QC | 5% | |
| New Brunswick | NB | 15% | |
| Nova Scotia | NS | 15% | |
| Prince Edward Island | PE | 15% | |
| Newfoundland | NL | 15% | |
| Northwest Territories | NT | 5% | |
| Yukon | YT | 5% | |
| Nunavut | NU | 5% |
Ironclad Warranty
Patagonia Calgary | Banff | Victoria is Western Canada's premier service center for Patagonia warranties, honouring Patagonia's Ironclad Guarantee. Click for information on Returns, Exchanges and Repair.
Payment
All prices are in Canadian dollars. We accept Visa or Mastercard as forms of payment.
Terms and Conditions
By accessing our website, you, the user, agree to the terms and conditions we set out here. These terms and conditions may change at our discretion any time and without notice. All orders and purchases made through this site are also governed by these terms and conditions.
Use of and orders placed on this website are governed by the laws and the courts of the province of Alberta, and by the applicable laws of Canada. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.
We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars, and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.
We will make our best effort to ship all products to you within 2-5 days of the placement of your order at the quoted shipping cost; We will notify you if items in your order are out of stock, and give you the option to cancel if your items cannot be delivered within a reasonable time; We are not responsible for delivery delays beyond our control. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.
Refunds & Exchanges
If you need to return an item, simply download the return form that is linked below. Fill out the form and send it with the item you're returning to the address listed on the form. Item for return must be unworn and still have the tags attached. At this time all shipping costs for returns are the responsibility of the customer. Once we recieve the returned item our team will look over the item to make sure it clears inspection and a refund will be submitted within the week of recieveing it. Refund take 5-10 business days to clear back onto your original form of payment. If you have any questions feel free to email us at orders@elementsinc.ca
For Exchanges we ask that you place a new order for the desired item so we can source the item and get it to you right away. For the item that you are exchanging simply follow the above return instructions.
Remember to include your Return Form with any item shipped back to us. Download here.
Review Guidelines
We Value Your Feedback!
When writing your review, please adhere to the following guidelines:
- Focus on the product and your individual experience using it
- Provide details about why you liked or disliked a product
- We reserve the right to not post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.