Customer Service

Shipping & Delivery

Elements Inc Shipping Details:

Elements Inc. Ships exclusively within Canada.
Most orders will be processed within 2-3 business days (Canadian Holidays Excluded)
We currently ship with Canada Post and offer FREE shipping on all orders over $100 before tax. (When Canada Post is closed for Canadian Holidays, Elements Inc. will ship within 2 business days after the Holiday)
You will receive an email from Canada Post containing your orders tracking number once Canada Post has picked up the shipment.
If you have ordered multiple items, your order may be shipped from multiple locations and arrive in multiple parcels.
For your protection, we perform an address verification and will cross reference the billing address of your order and the billing address of your credit card. Typically this is your home address.

*To reduce our impact on the environment your order may be shipped in a recycled box and delivered using Canada Posts carbon neutral shipping.

Returns & Exchanges

Returns:

If you need to return an item that you have purchased online, you can return the item at any of our locations in-person. See Store Locations

If you would like to return the item online, simply download the return form linked below
Fill out the form and send it with the item you’re trying to return to the address listed on the form
Items for return must be unworn and still have the tags attached
- At this time all shipping costs for returns are the responsibility of the customer
Once we receive your returned item our team will look over the item and make sure it clears inspection and a refund will be processed within a week of receiving it. Refunds take 5-10 business days to appear back onto your original form of payment.

Remember to include your Return Form with any item shipped back to us. Download here.

Exchanges:

If you would like to exchange an item that you have purchased online, you can exchange the item at any of our locations in-person. See Store Locations

At this time we are only able to accept returns online
So if you would like to exchange an item we ask that you place a new order online for the desired item so we can obtain and secure that item for you right away and get it out to you as soon as possible
For the item you’re exchanging simply follow the return instructions outlined above.

Remember to include your Return Form with any item shipped back to us. Download here.

Ironclad Warranty

Patagonia Calgary | Banff | Victoria is Western Canada’s premier service center for Patagonia wattanties, honoring Patagonia’s Ironclad Guarantee.

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable cost.

We are happy to facilitate the repair of your item. Please wash all items before bringing them into one of the stores for assessment. If deemed repairable we will send them to the repair facility. Please note that a repair could take 6-8 weeks to process, so please plan accordingly. We pay for repairs that we’re responsible for and charge a fair price for repairs due to normal wear and tear.

The warranty & repair service is for in-store drop-off only; we do not accept mailed products for this service.

Payment:

All prices are in Canadian dollars. We accept Visa or Mastercard as forms of online payment.

Note: Elements Inc. must collect the applicable provincial and federal tax according to where the item will be shipped at the time of processing. (See Tax rates below)

		GST/HST	PST
British Columbia	BC	5%	7%
Alberta	AB	5%
Saskatchewan	SK	5%
Manitoba	MB	5%
Ontario	ON	13%
Quebec	QC	5%
New Brunswick	NB	15%
Nova Scotia	NS	15%
Prince Edward Island	PE	15%
Newfoundland	NL	15%
Northwest Territories	NT	5%
Yukon	YT	5%
Nunavut	NU	5%

Terms and Conditions

By accessing our website, you, the user, agree to the terms and conditions we set out here. These terms and conditions may change at our discretion any time and without notice. All orders and purchases made through this site are also governed by these terms and conditions.

Use of and orders placed on this website are governed by the laws and the courts of the province of Alberta, and by the applicable laws of Canada. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.

We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars, and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

We will make our best effort to ship all products to you within 2-5 days of the placement of your order at the quoted shipping cost; We will notify you if items in your order are out of stock, and give you the option to cancel if your items cannot be delivered within a reasonable time; We are not responsible for delivery delays beyond our control. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.

Review Guidelines

We Value Your Feedback!

When writing your review, please adhere to the following guidelines:

Focus on the product and your individual experience using it
Provide details about why you liked or disliked a product
We reserve the right to not post your review if it contains any of the following types of content or violates other guidelines:
Obscenities, discriminatory language, or other language not suitable for a public forum
Advertisements, “spam” content, or references to other products, offers, or websites
Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
Critical or spiteful comments on other reviews posted on the page or their authors

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review.

Contact Us

If you need to get in touch with us to help with any of the above mentioned topics don’t hesitate to reach out to us at customerservice@elementsinc.ca